Refund Policy
退款政策
Refunds for future paid digital reports.
个性化数字报告的退款政策。
Draft for MVP prototype. Last updated: April 27, 2026.
Personalized digital product
个性化数字产品
The current MVP report is free. If optional paid digital reports or upgrades are introduced later, those products may be personalized and generated from the birth details you provide.
BaZi Atlas 报告是根据你提供的出生信息生成的个性化数字产品。由于报告会即时生成，完成购买后通常不自动退款，除非出现下列问题。
When refunds may apply
可能适用退款的情况
For any future paid product, contact support@baziatlas.com within 7 days if you were charged incorrectly, were charged more than once, did not receive access to your report, or encountered a technical failure that prevented report delivery.
如果出现错误扣款、重复扣款、未收到报告访问权限，或技术故障导致报告无法交付，请在 7 天内联系 support@baziatlas.com。
No subscription in MVP
MVP 阶段无订阅
The current MVP report is free. If subscriptions are introduced later, the checkout page should clearly disclose the billing period, renewal terms, and cancellation method before purchase.
MVP 阶段产品是一份一次性报告。如果未来引入订阅，支付页应在购买前清楚披露计费周期、续费条款和取消方式。
How to request help
如何请求帮助
Email support@baziatlas.com with the email used for any future purchase, the approximate purchase time, and a short description of the issue.
请发送邮件到 support@baziatlas.com，并提供购买邮箱、大致购买时间和问题简述。